Frequently Asked Questions
Everything you need to know about Omysalon products, shipping, and services.
What is the standard shipping time for salon equipment?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes 3-7 business days. Large furniture items may require freight shipping, which could take slightly longer.
Do Omysalon products come with a warranty?
Yes, we stand by our quality. Most of our salon chairs, stations, and equipment come with a 1-year limited warranty covering manufacturing defects and hydraulic pump issues.
What is your return policy for beauty equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Are the salon chairs easy to assemble?
Yes, our products are designed for straightforward assembly. Every shipment includes a detailed instruction manual and all necessary hardware. We also provide digital assembly guides upon request.
Do you offer discounts for bulk salon orders?
Absolutely. We offer competitive pricing for full salon setups or bulk purchases. Please contact our customer service team with your product list to receive a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.